WHERE IS MY ORDER?

Shipping Information for UK, Ireland, USA, EU, Canada & Order Tracking

PLEASE READ FIRST

First of all, please don't panic and please don't think we don't know about your order, because we do. There is no need to contact PayPal because your money is 100% safe with us.

What to do if your order has not arrived?

Your projector is quality tested before dispatch, so you get the right product in working order. Please allow 14 days from order date before you contact us.

Not including weekends, public or bank holidays, please allow extra time.

Please note your parcel could arrive in 4 days in most cases.

USE YOUR EMAIL ADDRESS OR CHECK YOUR EMAIL FOR THE ORDER NUMBER FOR TRACKING YOUR PARCEL

>> TRACK YOUR ORDER HERE*

Shipping Time Frame

Orders typically take 1-2 days to process and handle after inspection and various running tests before dispatch. The delivery/shipping time can vary from 5 to 14 days or if the dates land on a bank or a public holiday, it could be longer.

We need to say this because we can't control shipping carrier.

Orders typically arrive in 7 days or less with DHL EXPRESS.

Our projectors are dispatched from our warehouse with free DHL Express, and most customers get their parcel within 5 to 7 days, but sometimes it can be longer.

We have a 30-day money back guarantee if your not happy with us and we're really sorry about this upfront. Please send it back unopened as you get it or refuse post.

Depending if we are shipping your item from our warehouse or if the item is stocked in our factory overseas. If a projector is expected to take longer than 1 week, the customer will be sent an email informing them of the delay and a refund offer if it is desired.

Please allow time for holidays, weekends and seasonal times, like Christmas and New Year.

Customer Payment Protection

You are always protected by PayPal Buyer Protection. Please contact us first as we can help before PayPal can for refunds and returns if required. 

Shipping Estimated Time Arrival (ETA)

UPS or DHL First Class Package (TRACKED) service typically takes 5 to 14 days for delivery/shipping. If you purchase a projector and other products together, then it will typically have been shipped.

***You may receive two separate delivery dates depending on what you have ordered, but we'll do our best to make sure they are sent together.***

Have any questions about your order? Send us an email at service@rmprojectors.com

International Shipping Information

Shipping Timeframe

Orders typically take 1-2 days to process and handle, and the shipping time can take 5 to 14 working days. This time can be extended if there is a custom hold during transit.

We'll handle any customer TAX or duties before you receive your order.

Holiday seasons may call for slower shipping times but this will be managed by our team at RM Projector.com as best we can.

Shipping Estimated Time Arrival (ETA)

Order processing and handling can take 1-2 days. UPS or DHL First Class TRACKED & INSURED Package International for Canada and Mexico typically takes 5 - 14  days for the item to arrive in the post. Orders placed in the UK, EU, and other countries could take 5 to 14 days to arrive.

Please note your parcel could arrive in 4 days in most cases.

Not including weekends and public and bank holidays. 

If it has not arrived, please contact us a customer service or use the ORDER TRACKING page.

Waiting After 7 Days?

If 14 days have passed and you still haven't received your projector, get in touch with us because we need to look into this and get it fixed ASAP.

This doesn't happen often, but it can happen, so were where to sort any issue out and because the parcel is tracked you don't need to worry because you'll get your money back.

Contact Us

Think your order is held at customs? Want a refund or replacement? Have any other questions?

Or instant message us on Facebook for a quicker reply.

Send us an email at service@rmprojectors.com

Or contact us directly by website form for a reply within 24 hours.

We're on the phone and here's our address, also.

Please note we are on a UK Timezone (GMT).

Option 1:

Dial Free UK on 0800 310 1003

International 44-(800)-310-1003

Option 2:

Dial Local Call UK on 0131-677-2415

International: 44-(131)-677-2415

 

Our Mailing Address

RM Projectors.com
256 Main Street
Wishaw
Lanarkshire
Scotland
ML2 7ND